Map the environment
Build a working inventory of systems, users and dependencies. Identify which responsibilities need an owner before changing the environment.
Keep systems organised. Make responsibilities clear.
Computer facilities management starts with a clear view of the systems people use and the responsibilities that keep them running.
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Define responsibilities
Document responsibility, routine checks and escalation paths. Make the boundary between internal teams and suppliers explicit.
Prepare the handover
Prepare operating notes, change records and a handover checklist. Give the next responsible person the context needed to continue the work.
How work is defined
Begin with the existing environment and the people who maintain it. Review dependencies together, then record a practical sequence of changes and the checks required at handover.
Start with the environment you manage
Describe the systems involved, who relies on them and what needs organising. An introductory enquiry should explain the problem without including passwords or confidential system records.
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